Step into the 21st Century today with the Dragonfly Mosquito SystemŽ! And regain control of your backyard. Mosquito Solutions 2123 Manor Green Dr. Houston, Texas 77077 (713) 539-9560 info@mosquitosolutions.com The DragonflyŽ Mosquito System features a one year factory warranty on all parts and labor, a three year limited warranty on the housing, and a 30-day satisfaction or your money back guarantee. Shipping is usually within 2 days. Return and Refund Policy Packaging: Unit must be returned in original packaging. Any other packaging not specifically designed for the Dragonfly System will likely result in damages to the equipment. We cannot be responsible for damages due to faulty packaging. Insurance: We are not responsible for damages or loss while unit is in return transit. It is the shipper's responsibility to insure the unit against loss or damage for its entire value. Return Authorization: Customer should advise of their intention to return the unit and of the reason for the return. This should be done preferably by email to return@mosquitosolutions.com, by telephone at (713) 539-9560, or by fax at (775) 942-3281. Upon receiving authorization (Return Authorization Number - RAN) and return instructions (including address of plant where unit should be returned), customer should insure that the RAN is displayed inside and outside packaging, and place a note inside the packaging showing their name, address, phone number and reason for return. After unit is shipped, please email or fax tracking information. No unit should be returned without a Return Authorization Number. Satisfaction Guarantee Returns: This satisfaction guarantee comes only with The Dragonfly Mosquito System. Please note that very few competitors are sufficiently confident about their product to offer this kind of warranty. Simply follow the instructions above and the value of your purchase less shipping and handling cost will be refunded upon receipt of your returned unit. You need to let us know of your intention to return the unit before the end of the 30th day after receipt of your unit, and you need to ship your unit back to us prepaid within 7 days of receiving your Return Authorization Number. Product Warranty Returns: Follow the instructions above. Allow 2-3 weeks turnaround time for determination of repairs or replacement. Return shipping of unit after completion of warranty work will be free of charge. Shipping Charges: There is no refund for shipping and handling charges to customer. Customer is responsible for return shipment to Mosquito Solutions. Return shipping of unit after completion of warranty work will be free.